Associate Fraud & Claims Operations Representative
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Job Description
Structured overview of role & requirementsAbout This Role
Support customer claims by gathering detailed information and conducting research on new and existing cases.
Identify and act on opportunities to enhance customer experience through analysis of complex account activities.
Perform routine customer support in a call center environment, balancing service quality with investigative research, and escalate issues as needed.
Minimum Requirements
Minimum 6 months of customer service support experience or equivalent through work, training, military, or education.
Basic knowledge of banking and cards.
Proficiency in Excel, PowerPoint, and MS Word.
Excellent communication skills.
Ideal Candidate Profile
Experience working in a call center or customer-facing role with a focus on operations and fraud/claims handling.
Familiarity with banking industry practices and product knowledge related to cards.
Ability to follow structured processes and escalate appropriately while ensuring compliance with risk and operational policies.