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Job Description
Structured overview of role & requirementsAbout This Role
Ensure security, configuration, installation, testing, and operation of client infrastructures within a managed services environment.
Handle complex third-line support calls, identify root causes of incidents, implement solutions, and maintain zero SLA misses.
Create knowledge articles, mentor junior team members, support automation efforts, and potentially manage projects in security technology domain.
Minimum Requirements
Proven experience handling complex security infrastructure in a managed services environment.
Strong background in IT engineering in medium to large ICT organizations.
Deep working knowledge of ITIL processes.
Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience.
Ideal Candidate Profile
Experienced with third-line security support and advanced troubleshooting in client-focused environments.
Capable of working under pressure with strong communication skills across cultures.
Proficient in planning and executing security-related projects and operational improvements in hybrid working setups.