Branch Operations Manager| Tumakuru

Manage all daily branch operational controls including cash, vault, ATM, locker, end-of-day, and reconciliations to ensure compliance and accuracy.

Monitor and improve service quality by tracking metrics such as turnaround time, first time resolution, and complaints, applying root cause analysis for improvements.

Prepare and maintain audit readiness, ensure adherence to regulatory and compliance norms, and drive cross-selling of insurance, investments, and digital banking activation for new customers.

3 to 9 years of experience in branch operations.

Graduate degree required; Banking certifications preferred.

Preferred certifications include JAIIB or CAIIB.

Work Experience Required: 3 to 9 years in branch operations.

Experience in managing branch operations with strong focus on audit compliance and regulatory adherence.

Ability to implement operational controls and improve service delivery using data-driven root cause analysis.

Capable of training frontline staff and executing customer-focused initiatives like cross-selling and digital banking activation.