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Job Description
Structured overview of role & requirementsAbout This Role
Design and implement end-to-end ServiceNow ITSM solution architecture and technical designs aligning with business and ITSM requirements.
Lead hands-on ServiceNow ITSM development, including scripting, workflows, integrations, and troubleshooting complex issues.
Provide technical leadership and mentorship to ServiceNow developers, ensure platform governance, and support upgrades and performance monitoring.
Minimum Requirements
7+ years of ServiceNow experience with significant ITSM implementation expertise.
Strong knowledge of ITIL and ITSM processes and ServiceNow architecture and development skills.
Completed degree in computer science, business informatics, engineering, or a comparable qualification.
Work Experience Required: Extensive professional experience as a ServiceNow Solution Architect or Application Specialist in a global enterprise environment.
Ideal Candidate Profile
Experienced in managing ServiceNow development in global enterprises with stakeholder management and integration experience.
Skilled in translating business requirements into scalable, secure, and maintainable ServiceNow solutions following best practices.
Experienced working in agile or hybrid delivery models and capable of leading technical teams with strong ownership and result orientation.