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Job Description
Structured overview of role & requirementsAbout This Role
Manage end-to-end account freeze/unfreeze processes for private banking clients, ensuring accurate execution with onshore teams.
Perform performance research and multiple level calculations for payments, including understanding of SEPA payments.
Serve as key contact for German-speaking onshore colleagues and clients, ensuring timely task completion per SLAs and compliance with regulations.
Minimum Requirements
Mandatory German language certification at B1 to C2 level (preferably Goethe/Max Mueller Bhavan).
2 to 4 years of experience in German language processes.
Willingness to work multiple/rotational shifts.
Work Experience Required: 2 to 4 years in German language process.
Ideal Candidate Profile
Experienced in operational support within private banking or financial services with German communication skills.
Demonstrates capability to independently interact with stakeholders and manage process escalations.
Proficient in leveraging AI tools to optimize workflows and solve business problems ethically and responsibly.