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Job Description
Structured overview of role & requirementsAbout This Role
Review and validate voice logs of client conversations in English and Chinese (Mandarin and/or Cantonese) to ensure accurate capture and documentation of trade details in product-specific templates.
Identify and escalate missing or inconsistent trade information within defined timelines while completing daily production activities adhering to SLAs and quality standards.
Act as backup for team members, support knowledge sharing, and contribute to quality checks, reporting, and process improvement tasks.
Minimum Requirements
Bachelor’s degree from a university.
Proficiency in spoken Chinese (Mandarin and/or Cantonese) to understand client conversations and English for accurate documentation.
Strong attention to detail and experience with Microsoft Office applications (Excel, Word, PowerPoint).
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in financial or wealth management environments or familiar with trade lifecycles and control review processes is advantageous.
Capable of working independently under pressure to meet production timelines while maintaining high quality standards.
Demonstrated ability to leverage AI tools responsibly for enhancing productivity and workflow optimisation.