Branch Operations Manager| Ambajipeta
CSB Bank LimitedMatch Score
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Job Description
Structured overview of role & requirementsAbout This Role
Manage and monitor branch operational controls including cash, vault, ATM, locker, end-of-day, and reconciliation processes.
Ensure branch operations comply with audit and regulatory requirements, maintain service quality, and resolve audit observations timely.
Drive customer service metrics improvement, train frontline staff, handle KYC/account opening accuracy, and facilitate cross-selling of financial products including digital banking activation.
Minimum Requirements
3 to 9 years of branch operations experience.
Graduate degree required; Banking certifications preferred (e.g., JAIIB/CAIIB).
Must ensure adherence to regulatory/compliance and audit requirements in branch operations.
Work Experience Required: 3 to 9 years in branch operations.
Ideal Candidate Profile
Experienced in managing end-to-end branch operations with a focus on operational controls and compliance.
Strong ability to analyze service metrics and implement root cause corrective actions to enhance customer experience.
Capable of training staff on process updates and ensuring documentation and KYC accuracy per regulatory standards.