Director - Workforce Strategy Planning & Change

Set and execute strategy for integrated human and digital workforce within AI-enabled business services, focusing on workforce planning, role redesign, and location strategy primarily targeting India and GCC.

Lead enterprise-wide change management and adoption across multiple functions and geographies, including stakeholder engagement, communication strategy, and measurement of employee/customer experience metrics.

Serve as senior client advisor on GBS/GCC expansion and managed services growth, while building internal capabilities including team leadership, playbooks, and governance for annuity accounts.

13+ years of experience with majority in Transition & Stabilization for GBS/GCC/internal shared services across multi-process or multi-function scopes.

Bachelor’s degree in Human Resources, Organizational Psychology, Engineering, Data/Analytics, or related discipline; MBA or Master’s in HR/Organizational Development/Analytics preferred.

Proven familiarity with HRIS, automation/RPA, AI/ML operations, and process intelligence in service delivery context.

Demonstrated experience leading AI/automation programs in managed services/outsourcing with multi-country/global delivery, especially India/GCC markets.

Experienced leader able to align C-suite executives and internal stakeholders to define goals, funding, and success metrics for complex annuity accounts.

Strategic workforce planner with expertise in digital workforce taxonomy, role redesign, skills mapping, and reskilling initiatives in shared services environments.

Proven change agent with track record of measurable benefits realization, cross-functional team leadership (10–30+ members), and scaling of standards/playbooks globally.