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Job Description
Structured overview of role & requirementsAbout This Role
Manage daily operations of health insurance telesales floor focusing on call connectivity, agent utilization, and sales quotas.
Lead and coach Telesales Team Leaders and Sales Representatives including call evaluations, training, and attrition control.
Oversee compliance with insurance regulations and partner with QA and Risk teams to audit and resolve escalations.
Minimum Requirements
Minimum 5+ years in telesales or call center operations with 2-3 years in a managerial role.
Bachelor's degree preferred; MBA or health insurance certification is a plus.
Proficiency in CRM systems (Salesforce, Zoho, LeadSquared) and dialer infrastructure management.
Location: Mumbai, India; Domain knowledge of general/health insurance and regulatory compliance required.
Ideal Candidate Profile
Experienced in managing and scaling telesales teams in health insurance or related financial services.
Strong analytical skills with ability to track and report key KPIs and optimize operational performance.
Comfortable working with compliance frameworks related to insurance and data privacy regulations.