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Job Description
Structured overview of role & requirementsAbout This Role
Analyze complex business problems using data to provide actionable insights for customer-facing teams specifically targeting subscription renewals growth and retention.
Perform regular opportunity pipeline analysis, identify improvement opportunities, and develop retention action plans collaborating with Sales and Renewal Operations.
Drive forecasting accuracy, churn reduction, and performance improvement programs, communicating insights and recommendations to leadership stakeholders.
Minimum Requirements
6+ years overall professional experience in Business Intelligence, Data & Analytics or related field.
Strong knowledge of SQL, CRM systems (Salesforce), Clari, Excel, and BI tools such as Tableau and Power BI.
Bachelor's Degree in an analytically rigorous field preferred; MBA is a significant advantage.
Work Experience Required: 6+ years; Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in subscription renewals or SaaS customer retention analytics with ability to influence sales and customer success leadership.
Skilled at cross-functional collaboration to drive process automation and continuous improvement initiatives.
Comfortable operating during EST shift hours (5:30 PM IST to 2:30 AM IST) and working independently with strong business acumen and communication skills.