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Job Description
Structured overview of role & requirementsAbout This Role
Provide application support by troubleshooting web applications hosted on IIS or Apache, including both functional and performance issues within given SLAs.
Expertly analyze and resolve database issues involving complex SQL queries, stored procedures, and performance tuning on MS SQL Server or PostgreSQL.
Manage monitoring alerts using Azure Monitor, CloudWatch, Grafana, and OpsGenie, and handle ticketing workflows via ServiceNow or Jira to maintain SLAs.
Minimum Requirements
1-2 years of relevant experience in application support and infrastructure maintenance.
Mandatory skills: Azure Cloud, MS SQL Server, PostgreSQL, monitoring tools (Azure Monitor, CloudWatch, Grafana, OpsGenie), and ticketing tools (ServiceNow/Jira).
Proven expertise in troubleshooting web applications hosted on IIS or Apache.
Experience with basic Azure/AWS cloud operations and VM administration is desired but not strictly mandatory.
Ideal Candidate Profile
Experienced in operational support focusing on complex issue diagnosis and root cause analysis within cloud-based application environments.
Comfortable working in fast-paced, SLA-driven infrastructure maintenance roles requiring proactive problem detection and resolution.
Familiar with cloud services automation and scripting (PowerShell/Shell) to improve operational efficiency, though scripting skills are a plus, not an absolute requirement.