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Job Description
Structured overview of role & requirementsAbout This Role
Manage mid-market and enterprise accounts as primary contact, ensuring client retention through monitoring account health, troubleshooting, and delivering Quarterly Business Reviews (QBRs).
Drive product adoption and identify upsell opportunities by acting as the voice of the customer and coordinating with marketing, product, sales, and engineering teams.
Project manage client engagements and support cross-functional collaboration to address client needs and renewal risks effectively.
Minimum Requirements
Minimum 3 years of experience supporting complex enterprise customers with marketing technology SaaS solutions (email, push, SMS) or closely related domains.
Must be based in India and work aligned with US EST/CST time zones; hybrid work model.
Strong project management skills with experience coordinating across global stakeholders and multiple time zones.
Experience in SaaS and B2B environments; prior Customer Success or Support Engineer experience is a plus but not mandatory.
Ideal Candidate Profile
Experienced in managing mid-market and enterprise SaaS MarTech customer accounts with a strategic mindset to understand complex business needs.
Proficient in collaborating with technical, product, and marketing teams at various organizational levels, including executive communication.
Comfortable working in a global, cross-functional environment coordinating multiple projects and stakeholders with attention to detail, especially in regulated environments.