Associate Manager - RIS Operations
Principal Global Services (Principal Financial Group)Match Score
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Job Description
Structured overview of role & requirementsAbout This Role
Lead and manage a team supporting Retirement & Income Solutions operational processes ensuring daily targets, SLAs, and quality standards are met.
Drive operational excellence through process standardization, risk mitigation, compliance adherence, and continuous improvement initiatives including Lean, Six Sigma, automation, and digital transformation.
Manage stakeholder relationships, conduct performance reporting and analytics, and oversee workforce management, employee engagement, and talent development.
Minimum Requirements
Bachelor's degree in Business, Finance, Commerce, Management, or related discipline; MBA or relevant postgraduate qualification preferred.
12+ years of experience in operations within financial services, retirement services, insurance, banking, or shared services.
4-6 years of people management experience leading operational teams.
Experience in stakeholder management and operational governance.
Ideal Candidate Profile
Experienced leader with strong background in managing operations teams in financial services or related domains focused on retirement and income solutions.
Proactive in driving operational improvements via Lean, Six Sigma, automation, and process optimization.
Skilled in stakeholder engagement, data-driven decision making, and compliance management in regulated environments.