Global HR Operations Senior Specialist – Contingent Workforce

Lead and manage day-to-day Concierge operations for the EMESA region focused on contingent workforce onboarding and lifecycle management.

Serve as primary regional escalation and accountability point to maintain service quality, stakeholder coordination, and operational alignment.

Partner with internal stakeholders and vendors to progress cases, resolve issues, and drive operational improvements within global processes.

Graduate degree or equivalent.

Significant experience in HR operations, contingent workforce operations, shared services, procurement coordination, or related operational environment.

Flexibility to work shifts for EMESA regional coverage.

Excellent English communication skills, strong stakeholder management experience.

Experienced in managing complex, multi-stakeholder operational workflows in a matrixed, global, and cross-cultural environment.

Demonstrated ability to lead regional operations with strong ownership, judgment, and accountability for service quality and escalation management.

Comfortable working independently, navigating ambiguity, and driving process improvements in fast-paced settings.