Operations Analyst Exception Processing
Australia and New Zealand Banking Group (ANZ)Match Score
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Job Description
Structured overview of role & requirementsAbout This Role
Ensure accurate and timely processing of operational requests including reconciliations and journal entries across retail and commercial banking products.
Handle exceptions and discrepancies with root cause analysis, resolving queries within SLA.
Contribute to process documentation, continuous improvement initiatives, and maintain high customer service levels for internal and external stakeholders.
Minimum Requirements
Knowledge of retail and commercial banking operations including products, reconciliations, and journal entries.
Strong understanding of accounts and financial concepts.
Ability to manage and monitor daily processing in line with bank policies and customer instructions.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experience in operational risk management and ability to implement internal controls to mitigate risks.
Capability to upskill and cross-skill team members and guide employees towards goal achievement.
Comfortable working early morning shifts (starting from 4am) and managing high customer service standards with query resolution.