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Job Description
Structured overview of role & requirementsAbout This Role
Lead development, deployment, configuration, upgradation, and integration of ITSM and Observability platforms.
Drive discussions with solution and presales teams for new business opportunities related to ITSM and Observability.
Oversee ServiceNow platform development, configuration, integration, and AI/Agentic AI integration efforts.
Minimum Requirements
10 years of experience in digital integration, ITSM platforms, and Observability.
Proven experience with ServiceNow development, configuration, and integration.
Experience with AI and Agentic AI integration in relevant platforms.
ServiceNow developer/architect verification (certification) required.
Ideal Candidate Profile
Senior technical leader with deep expertise in ITSM and digital integration technologies.
Experienced in collaborating with presales and solution teams to drive business opportunities.
Skilled in leveraging AI technologies within enterprise ITSM and Observability solutions.