Process Trainer (Digital Operations)

Deliver onboarding, refresher, and upskilling training programs for digital marketing and advertising operations.

Administer assessments, certifications, and monitor trainee performance including nesting periods.

Maintain and update training documentation such as SOPs, job aids, learning records, and support learner-gap identification and targeted interventions.

Graduate degree required; preferred fields include Marketing, Advertising, Media, Business, Communications, or Analytics.

3-6 years of experience in Digital Marketing Operations, Advertising Operations, Campaign Operations, Training, Knowledge Management, Quality, or Learning & Development.

Hands-on digital operations experience is strongly preferred.

Must be willing to work night shift in Chennai or Pune locations.

Experienced in delivering both instructor-led and virtual training on processes and platforms within digital marketing operations.

Skilled in using tools like PowerPoint, Excel, Word, and collaboration platforms for training tracking and documentation.

Familiarity with digital marketing tools such as Google Ads, Meta Ads Manager, Google Analytics, and learning management or authoring tools is advantageous but not mandatory.