Customer Success Account Manager (Partner)

Own end-to-end post-sales delivery and support orchestration for strategic Microsoft partners, aligning resources to achieve partner business outcomes.

Lead partner relationship management and collaborate with account teams to enable solution delivery, capability development, and business growth.

Drive partner success by aligning partner priorities with Microsoft portfolio, programs, and growth strategies, including planning and executing partner-facing programs.

Bachelor's degree (Business, Sociology, Psychology, Computer Science or related) with 9+ years in customer success, solution delivery, or equivalent; OR Master's degree with 6+ years in these fields.

3+ years relevant industry work experience.

Relevant certifications such as Microsoft/AWS technology certifications (e.g., Azure, 365), ITIL Foundation or equivalent service management, and Project Management certification (PMI or equivalent).

Work Experience Required: At least 6-9 years as per qualification path; Notice period: Not explicitly mentioned in the JD.

Experienced in managing strategic enterprise partner relationships in cloud technology environments, with technical and business acumen.

Able to integrate technical knowledge with partner business objectives to enable digital transformation and cloud solution adoption.

Comfortable working in a fast-paced, collaborative role requiring program management, stakeholder engagement, and cross-functional coordination.