Service Sales Manager- CCS- West Bengal LCT
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Job Description
Structured overview of role & requirementsAbout This Role
Manage profitability and customer satisfaction for assigned contracts including service agreements and time/material programs.
Provide liaison between internal teams and customers ensuring timely resolution of issues and satisfaction.
Directly manage staff including hiring and performance development; lead small low-risk projects where applicable.
Minimum Requirements
Advanced experience in Services & Customer Contract Management required.
Education: Bachelor's degree or equivalent experience (high school diploma with relevant experience).
Work Experience Required: Advanced experience in the relevant domain (Services & Customer Contract Management).
Location Requirement: West Bengal (implied by job title); Relocation Assistance: No.
Ideal Candidate Profile
Experienced in managing service sales contracts with focus on profitability and customer satisfaction.
Capable of functioning with some autonomy guided by policies and able to handle technical, analytical decision-making.
Able to manage small teams and collaborate effectively across multiple internal functional teams.