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Job Description
Structured overview of role & requirementsAbout This Role
Serve as the primary regional liaison between Blue Dart and Shiprocket to ensure smooth shipment operations and adherence to service standards.
Drive operational performance by monitoring key metrics, managing customer escalations, and coordinating intervention across service centers and hubs.
Provide operational updates and reports to stakeholders while supporting enterprise business growth and peak season readiness.
Minimum Requirements
Graduate in any discipline.
2-5 years experience in Logistics, Courier, Express Distribution, Customer Operations or Supply Chain Operations.
Experience in customer-facing operational roles and escalation management preferred.
Location requirement includes Mumbai, Delhi, Bangalore, or Kolkata; Travel up to 25% explicitly mentioned.
Ideal Candidate Profile
Experienced in express logistics ground operations with hands-on escalation and performance management.
Capable of operational coordination and process compliance across multiple teams and locations.
Comfortable working in a customer-centric, metrics-driven environment with strong communication and reporting skills.