IND-Oracle CX Senior Technical Consultant/Solution Architect

Design and implement scalable Oracle CX/CRM technical solutions including customization, integration, and development on platforms like Oracle Service Cloud, Field Service Cloud, and Digital Customer Service.

Lead solution architecture activities including preparing High-Level Design (HLD), Low-Level Design (LLD), and integration architecture for enterprise CRM/CX solutions.

Provide technical leadership and mentoring, troubleshoot complex technical issues, and manage stakeholder interactions to ensure successful delivery of Oracle CX initiatives.

12–15+ years of overall IT experience with strong hands-on expertise in Oracle CX/CRM technologies including Oracle Service Cloud/RightNow and integrations.

Experience in developing and customizing Oracle CX solutions using BUI extensions, VBCS, Oracle JET, REST/SOAP APIs, ICS/OIC, and cloud environments (Oracle Cloud, AWS).

Ability to prepare solution architecture documents such as HLD and LLD and lead technical discussions and production support.

Location: Chennai; Employment type: Full-Time; Shift: CST (5 PM to 2:30 AM).

Experienced senior consultant capable of independently designing end-to-end Oracle CX solutions with strong technical and architectural proficiency.

Proven ability to manage client and stakeholder communications, translate complex business requirements into technical solutions, and lead development teams.

Technical expert in Oracle CX product suite with a balance of solution architecture skills and hands-on customization and integration experience.