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Job Description
Structured overview of role & requirementsAbout This Role
Manage and support standard affiliate operational processes ensuring a smooth client journey and campaign execution.
Collaborate cross-functionally with Client Strategy, Media Planning, Finance, Client Integration, and Client Development to streamline operations and enhance process efficiency.
Create and manage reports, troubleshoot affiliate program issues, and contribute to client support documentation to improve client experience.
Minimum Requirements
Bachelor’s Degree or equivalent experience in operations or related field.
2-4 years of experience in client-facing roles, preferably with customer service skills.
Proficiency in Microsoft Office (Excel, Word, PowerPoint); knowledge of CRM systems (Salesforce, JIRA) is a plus.
Ability to learn technical concepts such as basic HTML; strong organizational and multitasking skills.
Ideal Candidate Profile
Experienced in affiliate marketing operations or client services with demonstrated ability to manage campaigns and support client needs.
Comfortable working in a cross-functional, collaborative environment involving multiple internal teams.
Skilled in handling data and reporting with attention to detail and process improvement mindset.