Process Associate - Order Management
ClariantMatch Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Process all types of sales orders accurately based on provided rules, including order creation, changes, and rejection.
Coordinate across multiple functions such as Business Support, Affiliates, Agents, Marketing Service, Finance, Transport, and Credit to ensure timely communication and resolution of order issues.
Achieve 100% delivery performance by monitoring pending orders and ensuring compliance with service level agreements.
Minimum Requirements
Bachelor's degree in Commerce or related field (BA/B.Com or equivalent).
1-2 years of relevant Customer Service experience, preferably in a captive or outsourced shared service center.
Experience with SAP SD module and good understanding of order-to-cash (OTC) operational processes.
Proficiency in MS Office.
Ideal Candidate Profile
Experience working in shared service centers handling operational order execution with SAP SD expertise.
Strong operational focus on order management and supply chain coordination across internal and external stakeholders.
Capable of managing multiple communication channels effectively to maintain supply and customer service levels.