Senior Director, Operational Excellence & Quality Improvement - Bangalore / Mumbai

Lead the global operational excellence and quality strategy, establishing governance, metrics, and quality systems to enhance customer trust, data accuracy, and operational efficiency.

Own end-to-end quality frameworks including SOPs, audits, alerts, incident management, root-cause analysis, and corrective/preventive actions to eliminate defects and process variations.

Drive data-driven transformation projects with automation and change management; partner across functions to ensure release readiness and continuous improvement while leading and developing global teams.

12+ years of progressive experience in operations, quality, process excellence, transformation, content/data or product operations with significant leadership experience.

Experience leading multiple managers and senior functional leaders in a complex, global organization.

Bachelor’s degree or equivalent experience required; advanced degree or relevant certification preferred.

Strong knowledge of QA, process governance, root-cause analysis, corrective and preventive action, risk management, KPIs, and executive reporting.

Strategic leader proficient in balancing quality, speed, efficiency, cost, and customer outcomes while translating strategy into execution in a complex environment.

Experienced in technology-enabled transformation, automation, process redesign, and platform modernization within media, entertainment, metadata, or digital product domains preferred.

Demonstrates systems thinking and pragmatic operation, capable of clarifying ambiguity and improving organizational capabilities and team performance.