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Job Description
Structured overview of role & requirementsAbout This Role
Lead development, deployment, configuration, upgradation, and integration of ITSM and Observability platforms.
Drive discussions with solution and presales teams to identify and pursue new business opportunities.
Own ServiceNow platform development, configuration, integration, with focus on leveraging AI and Agentic AI integrations.
Minimum Requirements
Minimum 10 years of experience in digital integration, ITSM platforms, and Observability.
Proven experience in ServiceNow development, configuration, and integration.
Experience with AI and Agentic AI integration technologies.
ServiceNow developer or architect verification/certification required.
Ideal Candidate Profile
Experienced technical leader with strong expertise in ITSM and Observability platform architecture and development.
Skilled in collaborating with cross-functional teams including presales and solution architects for business growth.
Candidate with solid background in AI integrations within enterprise ITSM environments, especially using ServiceNow.