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Job Description
Structured overview of role & requirementsAbout This Role
Own end-to-end operational performance and service delivery for IT applications aligned to a specific Business Capability Stream within a predominantly outsourced environment.
Serve as primary business-facing IT partner, translating business priorities into operational requirements and coordinating multiple suppliers to deliver stable, secure, and high-quality services.
Manage service governance, supplier accountability, incident and change management, compliance, continual improvement, and financial aspects of IT service delivery.
Minimum Requirements
Proven experience leading IT service delivery in an outsourced or SIAM-based environment with a large applications portfolio.
Strong experience with ITIL-based service management practices including incident, problem, change, and service level management.
Hands-on experience with ServiceNow IT Service Management platform and managing multiple global IT outsourcing partners.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced managing complex, global IT service delivery within fast-paced sectors like FMCG, retail, or manufacturing.
Strong stakeholder engagement skills with senior business leaders and proven commercial and vendor management expertise.
Operational leadership style with deep understanding of SIAM model, automation, observability, and modern IT operations practices (AIOps concepts).