Customer Success Manager - LinkedIn Talent Solutions

Drive adoption and integration of LinkedIn Talent Solutions products within client organizations, focusing on Search & Staffing clients in India and the US (working US timings).

Partner closely with Account Managers to ensure clients achieve measurable ROI and embed LinkedIn products as critical parts of their talent acquisition strategy.

Manage customer success through onboarding, implementation, engagement, and ongoing education to mitigate churn risk and promote product usage aligned with customer goals.

Minimum 5+ years of experience in Consulting, Customer Success, Account Management, Customer Education/Training, Sales, or Project Management.

Not explicitly mentioned in the JD: specific degree required, notice period, or strict location conditions beyond hybrid work and working US timings for some clients.

Mandatory skills include proficiency in CRM (Dynamics), Microsoft Office suite, and demonstrated project/change management skills.

Experience handling staffing/recruiting clients and ability to communicate effectively across multiple stakeholders in a business environment.

Experienced in managing complex client relationships with multi-stakeholder involvement, especially in staffing or recruiting sectors.

Strong strategic mindset to analyze customer data, build success plans, and align product adoption with customer business objectives.

Capable of acting as a trusted advisor and change agent internally and externally, with flair for project management and driving measurable customer outcomes.