Salesforce Field Service & Service Cloud Solution Architect

Own end-to-end design and architecture of scalable Salesforce Service Cloud and Field Service solutions to optimize case management, field workforce productivity, and service lifecycle.

Translate complex business requirements into Salesforce solutions covering configuration, custom development, integrations, automation, and deployment.

Lead cross-functional collaboration with business, IT, QA, and support teams to ensure secure, maintainable, and high-performing CRM capabilities aligned with enterprise standards.

Salesforce platform expertise including Service Cloud and Field Service Lightning with hands-on architecture and development experience.

Proficient in Salesforce development technologies: Apex, Lightning Web Components, Flows, triggers, REST/SOAP APIs integration.

Experience in solution design spanning data modeling, security, integration, governance, and deployment in enterprise environments.

Work Experience Required: Not explicitly mentioned in the JD.

Experienced in complex Salesforce implementations in industries like energy, utilities, manufacturing, or customer support operations.

Able to balance business process alignment with technical scalability, security, and governance requirements.

Comfortable leading multi-disciplinary teams including business analysts, developers, QA, and release managers in agile delivery contexts.