Director, Sales Operations & Business Transformation

Lead the Customer Onboarding transformation agenda across Mastercard Services to drive onboarding excellence, operational scalability, and platform adoption.

Develop and execute strategic roadmap for onboarding process optimization including automation, process re-engineering, and AI solutions.

Partner cross-functionally to simplify processes, accelerate onboarding timelines, ensure compliance, enhance data quality, and improve customer experience.

10-15 years of experience leading business transformation, operations, consulting, or sales operations with focus on complex, cross-functional initiatives.

Undergraduate degree required; MBA or advanced degree preferred.

Experience managing global or multi-regional programs with measurable business impact.

Experience with CRM platforms (Salesforce preferred), automation, AI solutions, and business intelligence preferred.

Experienced in leading digital transformation and operational excellence initiatives within B2B, financial services, technology, SaaS, or consulting environments.

Proven ability to influence senior leadership and manage multi-stakeholder programs with cross-functional and global teams.

Strong strategic thinker with expertise in customer onboarding, revenue/sales operations, and business process re-engineering.