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Job Description
Structured overview of role & requirementsAbout This Role
Serve as the subject matter expert (SME) for Microsoft 365 collaboration services including Exchange Online, Teams, SharePoint Online, and Intune providing expert guidance to technology teams and stakeholders.
Lead resolution of complex service issues and coordinate incident response to restore collaboration services efficiently.
Drive platform improvements, deliver new features, and embed security and compliance controls working with cross-functional teams including Security, Risk, Compliance, and Infrastructure.
Minimum Requirements
Experience managing Microsoft 365 collaboration services (Exchange Online, Teams, SharePoint Online, Intune).
Work Experience Required: Not explicitly mentioned in the JD.
Must have experience managing technical teams and leading at multiple levels.
Familiarity with Agile methodologies and tools like Jira and Confluence.
Ideal Candidate Profile
Experienced in end-to-end service delivery working collaboratively across Architecture, Infrastructure, Security, and Network teams.
Comfortable managing stakeholders including senior leadership and articulating business value clearly and challenging when necessary.
Strong focus on scalability, resilience, security, quality, and continuous improvement to reduce technical debt in a Microsoft 365 environment.