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Job Description
Structured overview of role & requirementsAbout This Role
Manage mobile device provisioning, carrier support, eSIM activation, and user mobility assistance for a designated global region.
Serve as primary operational resource for employee mobility services, handling service requests like activations, upgrades, and SIM/eSIM management.
Ensure timely resolution of mobility issues, maintain accurate mobile inventories, and coordinate with carriers and internal teams to meet service levels.
Minimum Requirements
Associate degree or equivalent work experience.
1-3 years experience supporting mobile devices, telecommunications services, or end-user technology.
Experience with mobile phones, tablets, wireless carriers, and basic eSIM technology.
Regional coverage role; location or onsite requirements not explicitly mentioned.
Ideal Candidate Profile
Experienced in operational support within enterprise mobile phone programs or telecom service environments.
Skilled at coordinating with multiple stakeholders including carriers and end-users across diverse regions.
Detail-oriented with strong organizational and communication skills to manage multiple mobility requests and documentation.