Internship - Digital Infrastructures and Platforms
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Job Description
Structured overview of role & requirementsAbout This Role
Perform root cause analysis and provide L2/L3 technical support using Service Now tool.
Take ownership of customer issues, follow escalation protocols, and track issues to resolution within agreed timelines.
Document technical knowledge and contribute to quality assurance procedures including testing and software fixes.
Minimum Requirements
Currently pursuing an Engineering degree (graduate or post-graduate).
Hands-on experience with Java, .NET, scripting languages such as Python.
Work Experience Required: Not explicitly mentioned in the JD.
Ability to work with Linux or Unix environments and basic knowledge of incident, problem, and change management processes.
Ideal Candidate Profile
Familiarity or understanding of CI/CD pipelines and API integrations is advantageous.
Comfortable managing multiple issues with customer focus and proactive stakeholder communication.
Able to adapt to changing priorities and work within a technical infrastructure and support environment.