Internship - Digital Infrastructures and Platforms
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Job Description
Structured overview of role & requirementsAbout This Role
Perform root cause analysis for technical incidents, tracking and resolving customer issues using Service Now tool.
Report analysis results using Airbus templates and document technical knowledge as knowledge base articles.
Support standardization of quality assurance and oversee testing and fixes in software engineering processes.
Minimum Requirements
Currently pursuing Engineering degree (graduate or post-graduate).
Hands-on experience with Java, dotNet, Scripting, Python.
Familiarity with incident, problem, change, and knowledge management concepts.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Comfortable working in a digital infrastructure and platform environment handling technical support and incident management.
Ability to manage multiple open issues prioritizing within agreed timelines and providing clear feedback.
Basic understanding or interest in CI/CD pipelines, APIs, integrations, and Linux/Unix environments is advantageous.