Internship - Digital Infrastructures and Platforms
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Job Description
Structured overview of role & requirementsAbout This Role
Perform root cause analysis and trend analysis for digital infrastructure incidents using defined templates.
Provide L2 and L3 support including incident management via ServiceNow tool, ownership of customer issues until resolution, and escalation as needed.
Document technical knowledge through knowledge base articles and standardize quality assurance procedures for software engineering, including testing and fixes.
Minimum Requirements
Currently pursuing an Engineering degree (graduate or post-graduate).
Technical skills including hands-on experience in Java, dotNet, Scripting, Python; familiarity with Linux or Unix environments.
Work Experience Required: Not explicitly mentioned in the JD.
Internship location: Bangalore; Duration approximately 6 months starting January 2027 (date flexible).
Ideal Candidate Profile
Comfortable working in a customer-facing support role handling multiple concurrent technical issues.
Basic understanding or interest in CI/CD pipelines, API integrations, and incident/problem/change/knowledge management frameworks.
Able to work with standard escalation procedures and document technical processes for quality assurance.