Internship - Digital Infrastructures and Platforms
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Job Description
Structured overview of role & requirementsAbout This Role
Perform root cause analysis (RCA) for incidents and conduct trend analysis to enable proactive measures.
Provide L2 and L3 support including issue ownership, resolution tracking, and communication via Service Now tool.
Document technical knowledge, standardize QA procedures for software engineering, oversee testing, and develop fixes.
Minimum Requirements
Currently pursuing Engineering degree (graduate or post-graduate).
Hands-on experience with Java, dotNet, Scripting, Python or similar technologies.
Familiarity with Service Now tool and incident/problem/change management concepts.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Comfortable working in Linux/Unix environments and understands CI/CD pipelines, API integrations (preferred but not mandatory).
Capable of multitasking and managing multiple open issues with timely follow-up and escalation.
Able to communicate clearly with customers and internal teams, with fluent English proficiency.