Customer Sales & Support Team Lead – Remi8
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Job Description
Structured overview of role & requirementsAbout This Role
Lead and manage the Remi8 Customer Sales & Support team including coaching, performance tracking, and reporting.
Handle customer queries and ensure timely resolution while guiding customers on product features, plans, and use cases.
Own both individual and team sales performance by identifying sales opportunities and driving conversions from customer interactions.
Minimum Requirements
Experience leading or managing a sales or customer-facing team in a consumer/B2C product environment.
Proven direct exposure to sales targets and team performance management.
Must be comfortable working onsite in Gandhinagar, Gujarat, India.
Strong communication and customer-handling skills.
Ideal Candidate Profile
Experienced in team leadership within a B2C or consumer-product sales and support context with a track record of managing targets and KPIs.
Able to manage combined responsibilities of customer support, sales conversion, and team motivation effectively.
Familiar with or able to quickly learn and explain technology-driven consumer products, preferably with some exposure to electronic gadgets or mobile/technology products but not mandatory.