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Job Description
Structured overview of role & requirementsAbout This Role
Own customer relationships for a portfolio of enterprise accounts across adoption, renewal, and expansion.
Run business reviews, define success metrics, track adoption progress, and escalate customer issues internally.
Manage end-to-end renewal process and identify expansion opportunities, collaborating with Sales and Product teams.
Minimum Requirements
5-6 years overall work experience with at least 2 years in a customer-facing role (Customer Success, Support, NOC, Delivery, or similar).
Bachelor's degree in Computer Science, Engineering, Business, or equivalent experience.
Technical fluency to understand and explain the product, with ability to run demos; networking experience useful but not required.
Experience with customer success metrics (ARR, GRR, NRR) and managing renewal/expansion processes.
Ideal Candidate Profile
Experience managing business outcomes in a technical product environment (infrastructure, network security, or similarly complex).
Comfortable engaging both technical stakeholders and C-level executives with strong communication and executive presence.
Prior exposure to enterprise networking concepts or infrastructure vendors (SolarWinds, Fortinet, Cisco, etc.) is advantageous.