Associate Customer Success Manager (SaaS/ Mar Tech)
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Job Description
Structured overview of role & requirementsAbout This Role
Manage enterprise accounts to drive Martech product adoption and deliver measurable business value across industries.
Analyze account performance and customer journeys to identify growth and optimization opportunities in marketing effectiveness.
Develop and apply Martech-led strategies and measurement frameworks to improve customer engagement, conversion, and retention.
Minimum Requirements
4–6 years of experience in Marketing, Growth, Analytics, Martech, Management Consulting or a similar problem-solving role.
Strong understanding of Martech fundamentals including integrations, data unification, automation, segmentation, and personalization.
Experience interpreting marketing analytics across funnels, cohorts, and user journeys to generate actionable recommendations.
Degree: Post Graduate/MBA in Marketing with strong analytical or technical orientation preferred.
Ideal Candidate Profile
Experienced in managing B2C or B2B enterprise accounts with multi-industry exposure preferred.
Skilled at structuring ambiguous business problems and translating them into practical Martech-led solutions with measurable ROI.
Strong analytical capabilities connecting marketing metrics to business outcomes, with ability to engage senior stakeholders across marketing, product, and technology.