Service Sales Manager- CCS- West Bengal LCT

Own profitability and customer satisfaction for assigned service contracts, managing service agreements and time/material programs.

Support sales campaigns for new contracts and proposals, while ensuring timely resolution of customer issues.

Lead people management including staffing and performance development; act as liaison between internal teams and customers for contract-related matters.

Experience in Services & Customer Contract Management at an advanced level.

Education: Comparable to a Bachelor's degree or a high school diploma with relevant experience.

Knowledge of technical disciplines and analytical skills to manage contract policies and strategies.

Relocation assistance not provided.

Experienced in managing multi-disciplinary teams and coordinating cross-functional internal and external stakeholders.

Capable of making judgment calls within set parameters and proposing solutions for complex operational challenges.

Familiar with contract management best practices and competitive market dynamics in a service-oriented environment.