Head of Global Process Solutions

Lead and develop a team of Global Process Owners to define, improve, and govern HR processes across the employee lifecycle with a global focus.

Drive process simplification, standardisation, automation, and AI-enabled innovation to enhance scalability, efficiency, and employee experience.

Ensure execution of process improvement initiatives aligned with People Solutions priorities, delivering measurable business outcomes and sustainable transformation.

12+ years of experience leading global process, operational excellence, shared services, or HR/Tech transformation teams and initiatives.

Proven experience in delivering measurable process improvements, automation, and digital transformation at scale.

Strong knowledge of HR operations, service delivery, HR technology including SaaS HCM and ERP systems (e.g., Workday, ServiceNow) and process governance.

Formal certification in process improvement methodologies (e.g., Lean Six Sigma) is highly advantageous but not mandatory.

Experienced leader capable of managing complex, global, matrix organizations with proven success in driving global process standardisation and automation.

Strong strategic thinker with ability to balance global consistency and local compliance, and make evidence-based, data-driven decisions.

Demonstrated ability to lead change, build high-performing teams, and engage stakeholders across multi-functional and virtual environments in delivering sustainable business benefits.