Back

Protocol Intelligence

Data-driven signals on your job's competitiveness

CV Match Score

Estimated fit based on your resume

Structured overview of role & requirements

Direct Career PageEst. 3–6 LPA

Posted 13h ago

Against your primary resume

Create a free account or log in to unlock your CV match score across:

Role Fit

Experience

Industry Relevance

get started

Data-driven signals on your job's competitiveness

Competition Intensity

(High)

Background Fit Sensitivity

(Low)

Shortlisting Strictness

(Moderate)

Structured overview of role & requirements

Perform root cause analysis, incident management, and proactive trend analysis.

Provide L2/L3 support using ServiceNow, managing customer issues to resolution with proper escalation.

Document technical knowledge, standardize QA procedures, oversee testing, and assist in software fixes.

Currently pursuing Engineering (graduate/post-graduate) degree.

Hands-on experience in Java, dotNet, Scripting, Python.

Basic knowledge of Incident, Problem, Change, and Knowledge Management processes.

Work Experience Required: Not explicitly mentioned in the JD.

Comfortable working with CI/CD pipelines, APIs, integrations, and Linux/Unix environments (advantageous).

Able to manage multiple incident reports and prioritize effectively under changing demands.

Strong technical aptitude demonstrated through existing programming and troubleshooting skills.