Internship - Digital Infrastructures and Platforms
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Job Description
Structured overview of role & requirementsAbout This Role
Perform root cause analysis (RCA) and trend analysis for digital infrastructure incidents, providing timely resolution and reporting.
Provide second and third level support using Service Now and standard escalation processes, ensuring customer issues are managed to resolution within agreed timelines.
Document technical knowledge through knowledge base articles and standardize quality assurance procedures for software engineering, including testing and fixes development.
Minimum Requirements
Currently pursuing undergraduate or postgraduate Engineering degree.
Hands-on experience with Java, dotNet, scripting languages such as Python.
Familiarity with Service Now or similar incident management tools for L2/L3 support.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Ability to work on multiple open issues simultaneously and manage customer interactions until resolution, showing operational ownership.
Basic understanding or exposure to CI/CD pipelines, API integration, and Linux/Unix environments is advantageous.
Comfortable with proactive stakeholder management and adjusting to changing priorities in a digital infrastructure context.