Operations Executive - IPP

Manage end-to-end day-to-day hub operations for the eCommerce product, ensuring timely processing, consolidation, and dispatch of shipments within the assigned Surface Hub.

Coordinate with internal teams including Linehaul, Network Operations, Service Centres, Last Mile, and Customer Service to maintain shipment visibility, network connectivity, and service quality, minimizing delays and operational exceptions.

Monitor and improve operational performance and compliance against SLAs, ensuring scanning accuracy, exception resolution, resource planning, and reporting to meet service reliability and customer satisfaction targets.

Bachelor's Degree in any discipline; Logistics or Operations Management certification/diploma is a plus.

3–5 years of experience in courier, express logistics, transportation, eCommerce logistics, or hub operations, including hub operations management and shipment processing in high-volume environments.

Working knowledge of logistics management systems, operational dashboards, and Microsoft Office applications.

Travel Requirement: Up to 25% travel as mentioned; Location: Not explicitly mentioned in the JD.

Experienced in managing surface network and linehaul operations for eCommerce shipment movement, with proven ability to coordinate across multiple internal stakeholders for operational efficiency.

Strong analytical and operational mindset focused on exception management, SLA adherence, process improvements, and MIS reporting within high-volume logistics hubs.

Capable of balancing resource planning, compliance, and operational governance to ensure safety, quality, and performance excellence in a fast-paced logistics environment.