Manager, Delivery, DDS Operations
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Job Description
Structured overview of role & requirementsAbout This Role
Lead hiring, training, and day-to-day management of a team providing technology-enabled services to US mortgage companies.
Optimize team performance, ensure data security, document SOPs, and prepare operational status reports for US management.
Manage business planning areas like capacity planning, client onboarding, quality, productivity, utilization management, and coordinate interdepartmental projects.
Minimum Requirements
Bachelor's degree or equivalent.
6+ years experience in mortgage lending or financial services market.
2+ years managing a small- or mid-sized BPO/KPO team.
Work Experience Required: 6+ years in mortgage lending or financial services, 2+ years team management.
Ideal Candidate Profile
Experience managing teams focused on client delivery and process management in mortgage or financial services.
Comfortable communicating with both technical and non-technical stakeholders, handling escalations and maintaining customer relationships.
Strong operational and business planning focus including quality, productivity, and capacity management in a technology-enabled service environment.