Senior Quality Assurance Administrator

Provide guidance and support to quality assurance staff on regulations, compliance, and policies while ensuring accurate scoring and dispute resolution.

Monitor and review quality assurance programs and loan documentation processes to identify gaps, risks, and ensure compliance with internal and regulatory standards.

Design, develop, and maintain product-specific databases, reports, and training; facilitate team calibrations and coaching to maintain quality and performance standards.

At least 2 years of Quality Assurance support experience or equivalent demonstrated through work, training, military service, or education.

Experience or knowledge in lending operations, commercial banking, loan documentation, and the end-to-end loan lifecycle.

Familiarity preferred with Loan IQ/AFS, nCino reporting, or comparable banking systems.

Work Experience Required: Minimum 2+ years in quality assurance support or equivalent.

Experienced in loan review, quality assurance methodologies, and compliance within commercial banking operations.

Skilled in analytical review, stakeholder management, coaching, and independently interpreting complex legal and procedural loan documentation.

Able to identify control gaps and risks, contribute to process improvements, and collaborate effectively with cross-functional teams.