Sr Support Engineer 1 - SQL, PLSQL, Retail, Supply Chain, Shell Scripting, Cloud, Application Support

Own end-to-end solution support for customers with Tier 2/3 support, driving service stability and quality improvements to enhance customer satisfaction and service adoption.

Plan and implement operational process improvements using metrics tracking, lean methodology, and automation to ensure high service quality.

Collaborate with product development and cross-functional teams to resolve customer issues, support product implementations and transitions, and maintain knowledgebase content.

Bachelor's degree in Computer Science, Engineering, or related discipline required.

5-8 years of experience in customer-facing roles in Application or Production Support.

Technical skills required include SQL Server/MS SQL scripting, PowerShell scripting, relational database concepts, OOP fundamentals, and ITIL certification.

Immediate joiners preferred; willingness to relocate to Coimbatore preferred; supply chain/SaaS domain exposure preferred.

Experienced consultant with strong application/production support background in client/server and cloud-based environments using MS Azure and middleware integrations.

Technical proficiency in debugging, database health analysis, SaaS monitoring tools (AppDynamics, Splunk), and scripting to troubleshoot complex problems independently.

Operates with customer-centric ownership, drives continuous service improvement, and effectively manages cross-region collaboration and team coordination.