Engineering Manager / Sr. EM Forward Deployed Engineering (FDE) - North

Lead and manage the Forward Deployed Engineering team responsible for delivering AI agent deployments directly with enterprise customers from design through production with measurable business outcomes.

Own customer success through engineering by understanding workflows, designing AI-powered solutions, and ensuring successful adoption across diverse deployments.

Remain technically hands-on by reviewing code, conducting architecture reviews, debugging production systems, and solving complex engineering challenges while driving execution and improving operational excellence.

8+ years of software engineering experience, with at least 2 years in engineering management or technical leadership.

Strong hands-on engineering background including system design, architecture, production systems operation, debugging, and troubleshooting.

Experience working directly with enterprise customers to translate business requirements into technical solutions and lead complex project deployments.

Location: Bangalore (explicitly mentioned); Notice period: Not explicitly mentioned in the JD.

Experienced engineering leader who can balance deep technical involvement with managing multiple customer deployments under ambiguity.

Strong system design and hands-on debugging skills, especially in AI agents, Voice AI, conversational AI, or related domains preferred.

Comfortable operating at the intersection of engineering, product, AI, and customer success, driving outcomes from technical architecture to delivery execution and customer satisfaction.