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Job Description
Structured overview of role & requirementsAbout This Role
Lead architecture, design, and delivery of complex CRM solutions leveraging Salesforce Marketing Cloud and Data Cloud, owning end-to-end solution design including customer data, segmentation, activation, personalization, and analytics.
Drive CRM migrations and transformations including legacy-platform and org-to-org migrations, managing strategy, data mapping, validation, and cutover to modern platforms.
Oversee integrations between CRM and enterprise systems, manage delivery risks and timelines, and act as liaison between business stakeholders and technical teams to translate requirements into scalable solutions.
Minimum Requirements
10+ years of experience in CRM/enterprise technology implementations with expertise in Salesforce Marketing Cloud and Data Cloud.
Proven track record of delivering large, complex CRM programs including migrations, integrations, and transformations.
Experience with CRM architecture, data models, identity resolution, API integrations, and enterprise data flows.
Experience working in Agile/Scrum or large enterprise delivery environments.
Ideal Candidate Profile
A senior CRM solution leader with deep architectural and hands-on expertise in Salesforce Marketing Cloud and Data Cloud in large-scale enterprise environments.
Experienced in managing end-to-end CRM transformation programs including migration, integration, and delivery risk management.
Comfortable operating at both strategic and technical levels, liaising with business stakeholders and translating complex technical requirements into scalable CRM solutions.