Global eCommerce CRM Administrator – Customer Experience Product Owner
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Job Description
Structured overview of role & requirementsAbout This Role
Manage daily administration and operational stability of Salesforce CRM and eCommerce configurations.
Translate Voice of Customer insights into priorities and recommendations for customer experience improvements.
Collaborate with cross-functional teams to support feature delivery, testing, launch readiness, and ongoing platform improvements.
Minimum Requirements
1-3 years experience administering Salesforce CRM and/or Salesforce Commerce environments.
Strong understanding of end-to-end eCommerce and CRM customer journeys.
Experience with functional testing, UAT, release validation, and post-release support.
Work Experience Required: 1-3 years in relevant Salesforce CRM/eCommerce administration roles.
Ideal Candidate Profile
Experience operating in global, cross-functional, product-led delivery environments.
Ability to synthesize customer feedback into actionable business insights and recommendations.
Familiarity with Salesforce certifications and tools like Power BI, Tableau, and strong stakeholder management in multi-brand, multi-market settings.