Director, Technical Consulting (Salesforce Field Service/Data Cloud)

Lead and scale the Technical Architects team within Salesforce Professional Services, focusing on hiring, mentoring, and enabling career growth, including guidance on CTA certification and AI upskilling.

Act as a trusted advisor to clients and internal teams, architecting enterprise AI solutions, leading technology workshops, and managing customer expectations to drive business outcomes and high customer satisfaction.

Drive strategic initiatives to grow the Architects’ consulting practice, including developing AI-First delivery methodologies and overseeing enterprise architecture and governance in client engagements.

18+ years of experience leading Salesforce technical consulting projects with strong expertise in application, data, integration, and security architecture.

Proven expertise in Salesforce Field Service or Salesforce Data Cloud implementations.

Must have skills in Integration Architecture, Platform Security, Identity and Access Management, Sharing and Visibility, Data Architecture, and Apex Design Patterns.

Proficiency in English and experience with Salesforce/Apex, Lightning components, modern web technologies; CTA Salesforce certification and OmniStudio expertise preferred.

Experienced leader in professional services delivery with a track record of scaling global technical teams and mentoring architects through certification and upskilling paths.

Demonstrates deep domain knowledge in one or more verticals such as Financial Services, Health & Life Sciences, Manufacturing, Automotive, or Retail.

Strategic thinker able to integrate AI and emerging tech into enterprise architecture, driving measurable business value and fostering effective client relationships.